Terms of Service

These Terms of Service ("Terms") govern access to and use of the Pelican Agency website and set out the general framework for professional services provided by Pelican Agency.

By accessing this website, you agree to these Terms. If you do not agree, you should not use the website.

Specific client projects are governed by separate proposals, statements of work, or service agreements that prevail over these Terms where they conflict.

Pelican Agency provides marketing, creative production, development, and search visibility services to businesses and organizations.

Website content is provided for general information. It does not constitute a binding offer. Service scope, fees, timelines, and deliverables are defined only in a written agreement signed or formally accepted by both parties.

You agree to use this website lawfully and not to:

• Attempt to gain unauthorized access to our systems or data.
• Introduce malware, automated scraping tools, or other harmful code.
• Copy, reproduce, or redistribute website content without prior written permission.
• Use the website in a manner that infringes the rights of Pelican Agency or third parties.

Unless otherwise stated, all website content, including text, design, logos, graphics, and code, is owned by or licensed to Pelican Agency and protected by applicable intellectual property laws.

Client deliverables, licenses, and ownership terms are defined in project agreements. Until full payment and formal transfer where applicable, deliverables remain the property of Pelican Agency or its licensors.

Clients are responsible for providing accurate information, timely approvals, and access required for project delivery.

Clients must ensure that materials supplied to Pelican Agency, including brand assets, copy, and data, do not infringe third-party rights and may be lawfully used for the intended purpose.

Fees, payment schedules, and expense policies are specified in project agreements.

Unless otherwise agreed, invoices are payable within the period stated on the invoice. Late payment may result in suspension of work and applicable interest or recovery costs where permitted by law.

Both parties agree to treat non-public business information shared during an engagement as confidential, except where disclosure is required by law or already publicly available through no fault of the receiving party.

Additional confidentiality terms may apply in signed client agreements.

The website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Pelican Agency disclaims warranties of any kind, whether express or implied.

We do not guarantee specific marketing, search, or business outcomes unless expressly stated in a signed agreement.

To the maximum extent permitted by law, Pelican Agency shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or services.

Our total liability arising from any claim relating to a specific project shall not exceed the fees paid by the client for that project during the twelve months preceding the claim, unless otherwise required by applicable law.

Either party may terminate an engagement in accordance with the applicable project agreement.

We may suspend or restrict website access if we reasonably believe these Terms have been violated.

These Terms are governed by the laws of Kosovo, without regard to conflict of law principles.

Disputes shall be subject to the exclusive jurisdiction of the competent courts in Pristina, Kosovo, unless mandatory law provides otherwise.

Questions regarding these Terms may be directed to [email protected].