Privacy Policy

Pelican Agency ("Pelican", "we", "us", or "our") respects your privacy and is committed to protecting personal data in accordance with applicable law.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you may have. It applies to visitors of our website, individuals who contact us, and clients who engage our services.

By using our website or submitting information to us, you acknowledge that you have read this Privacy Policy.

Pelican Agency is the data controller for personal data processed through this website and through direct business communications, unless otherwise stated in a client agreement.

Registered office: Myslim Shyri, Pristina, Kosovo.

Contact for privacy matters: [email protected].

We may collect the following categories of personal data:

• Identity and contact details, such as name, company name, email address, phone number, and website URL.
• Inquiry and project information submitted through contact forms, email, or phone.
• Technical data, including IP address, browser type, device information, pages visited, and referral source.
• Communication records when you correspond with our team.
• Client account and billing information where required to deliver contracted services.

We use personal data for legitimate business purposes, including:

• Responding to inquiries and preparing proposals.
• Delivering marketing, creative, development, and search services under contract.
• Managing client relationships, reporting, and account administration.
• Improving website performance, security, and user experience.
• Sending service-related communications and, where permitted, agency updates.
• Complying with legal, regulatory, and contractual obligations.

Depending on the context, we process personal data on one or more of the following bases: performance of a contract, legitimate interests in operating and improving our business, consent where required, and compliance with legal obligations.

Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

We do not sell personal data. We may share information with trusted service providers who support our operations, such as hosting providers, email platforms, analytics tools, and payment processors, subject to appropriate safeguards.

We may also disclose information where required by law, court order, or governmental authority, or where necessary to protect our rights, clients, or the public.

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Inquiry records are typically retained while an active business relationship exists and for a reasonable period afterward for legal and administrative purposes.

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction.

No method of transmission over the internet is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Subject to applicable law, you may have the right to request access, correction, deletion, restriction, or portability of your personal data, and to object to certain processing.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before responding.

You may also have the right to lodge a complaint with a relevant data protection authority.

Some service providers we use may process data outside Kosovo or the European Economic Area. Where this occurs, we take steps to ensure appropriate safeguards are in place.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Continued use of the website after changes constitutes acknowledgment of the updated policy.

For questions about this Privacy Policy or our data practices, contact Pelican Agency at [email protected] or +383 49 184 182.